DuraLabel Delivers Unparalleled Customer Satisfaction, Surpasses 1000 Positive Ratings
Provider of industrial safety signs and labels delivers free, lifetime support for innovative products that ensure the safety and protection of human lives.
Beaverton, OR – May 15, 2023—DuraLabel, the industry leader in visual communication, industrial safety signs, labels, and printers, today announced its 1,000th customer review and near perfect approval rating. This achievement for the privately held company underscores the commitment to providing a great experience and quality customer service.
Customers who utilize the customer support services report a great experience when they interact with the support staff:
- 90% said their representative provided clear answers
- 90% said their representative was knowledgeable about the material
- 91% said their representatives were able to resolve their issues
“The safety and protection of the people we serve is our number one priority. Our 4.8 rating is a great success for DuraLabel,” said Dave Thomas, DuraLabel’s Chief Business Development Officer. “Facility managers can rely on DuraLabel to assist with any of their safety and efficiency needs.”
DuraLabel is able to educate customers by providing customer support and training resources to assist them with their needs. “We are committed to delivering unrivaled customer service,” added Thomas.
After each interaction with customers, DuraLabel sends out a survey inquiring about how they can improve future interactions. Many customers are happy to take these surveys. The more reviews received, the better the support staff can be.
Customers tell their own stories:
A Forest Tek Lumber user stated, “Very knowledgeable about your platform and is able to convert that knowledge into explanations that the average person can understand. The use of images is a great plus as it makes it easier to follow and grasp the concepts. I wanted to let you know what a great job support is doing for your company and for its customers.”
About DuraLabel
For more than 50 years, DuraLabel and its parent company Graphic Products have delivered innovative labeling software, industrial sign and label printers, multi-use floor marking, ready-made signs and labels, and heavy-duty pipe and duct markers for any facility’s compliance and safety requirements. DuraLabel backs up its products with world-class support and warranties. Learn more about how DuraLabel products enhance safety and efficiency at https://www.duralabel.com.
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A user from El Group, Inc. said, “I’ve always had good experiences working with all of your tech support staff. Hopefully, business will continue to grow, and you can give them all a well-deserved raise!”
About GE
GE (NYSE: GE) is the world’s Digital Industrial Company,transforming the industry with software-defined machines and solutions that areconnected, responsive and predictive. GE is organized around a global exchangeof knowledge, the “GE Store,” through which each business shares andaccesses the same technology, markets, structure, and intellect. Each inventionfurther fuels innovation and application across our industrial sectors. Withpeople, services, technology, and scale, GE delivers better outcomes forcustomers by speaking the language of industry. www.ge.com
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Nicole Johnson 